Real humans, real fast. Velance is built and supported by a small team that ran a 35-person internet sales department before writing the code, so the answers come from people who've actually worked the floor.
Access, delete, or correct personal information.
privacy@velancecrm.com →From the sign-in screen, tap or click "Forgot password." We'll send a reset link to the email address on file. The link is good for 60 minutes. If you don't see the email within a minute, check spam, or email support@velancecrm.com from the address registered to your dealership and we'll reset it manually.
Open Settings → Reps as an administrator, then use "Add Rep." You'll need their work email, role (Sales Rep, Manager, F&I, etc.), and an initial password. They'll be prompted to change the password and accept the Terms on first sign-in.
The Velance CRM iOS app is in the final stages of App Store review. Once available, you'll be able to download it from the App Store and sign in with the same credentials you use on the web. Push notifications for new leads, replies, and reminders are enabled by default — you can adjust them under iOS Settings → Notifications → Velance.
A few things to check, in order:
From any list view (Leads, Inventory, Finance) you can export the current view to CSV from the actions menu. For a full data export including conversations, deals, and audit history, email privacy@velancecrm.com from an administrator account on the dealership and we'll deliver an archive within five business days.
Email support@velancecrm.com from an administrator account. Cancellation is effective at the end of the current billing term and your data remains exportable for 30 days afterward.
Yes. Every record is tagged with a dealership ID and PostgreSQL row-level security policies block any query that would cross that boundary, including queries generated by the AI assistant. Our restricted database role for AI-generated SQL is read-only and limited to a small allow-list of tables. See the Privacy Policy for the full security overview.
No. Customer-identifiable conversation content (SMS, email, notes) is not used to train AI models. Our AI providers — Anthropic, OpenAI, and Google — are contractually prohibited from using API content for training. We do extract aggregated, de-identified performance signals (for example, which response patterns lead to appointments) to improve the product itself.
In the United States. Our primary database, file storage, and edge compute run on Supabase (US-East), and our web application is served via Vercel's US edge network. Backup snapshots are retained for 35 days on a rolling basis.
Customer Data is retained for 30 days after cancellation to allow export, then deleted from our systems. Backup snapshots roll off within an additional 35 days. Account and billing records are kept for seven years for tax and audit purposes, as described in the Privacy Policy.
The dealership you interacted with controls your information; Velance is its service provider. Contact the dealership directly first. If you can't reach them, you can submit a request via our Do Not Sell or Share page and we'll route it to the dealership and assist them in responding.
If you're reviewing the Velance CRM iOS application for the Apple App Store, please contact legal@velancecrm.com for review credentials, demo data, and any specific testing guidance. We will respond within one business day.